Returns and refunds

In execution of the provisions of Legislative Decree 185/99 implementing Directive 97/7/EC on the protection of consumers in respect of distance contracts, the customer may return the product purchased and obtain a refund of the purchase price actually paid. The right of withdrawal can be exercised within 14 working days of receipt of the product in the following ways:

1. The customer shall send a registered letter with return receipt to Castello Montesasso di Baraghini Elisa , Mercato Saraceno 47025 Villaggio Montesasso 11 FC. The communication must contain the data necessary to identify the order (customer code, order number etc..), the willingness to renounce the purchase, the description of the product or products for which you intend to exercise the right of withdrawal, copy of the invoice, bank details of the customer. The same communication can also be anticipated by e-mail to info@castellomontesasso,it, provided it is confirmed by registered mail within 48 hours.

2. The customer will then be contacted by the staff of our office to arrange for the courier to take charge of the return. The return of the product must take place within 10 working days from the date of receipt of the withdrawal. The refund of the price paid for the purchase of the product does not include shipping costs, which are the full responsibility of the Customer who intends to withdraw from the purchase. In the event that the Customer sends back damaged products, without having agreed the modalities with the staff of our office, not returned within the above term, open and/or partially used, not packaged regularly or completely, or in which certain parts are missing or damaged, such as components, elements, accessories, packaging materials, boxes, documentation and/or other objects, the right of withdrawal is forfeited in full. In the cases indicated above, Castello Montesasso di Baraghini Elisa will return the purchased goods to the Customer charging the same shipping costs. With the above mentioned limitations, Castello Montesasso di Baraghini Elisa will refund the amount actually paid by the Customer within 30 days from the communication of withdrawal by means of a credit note to the bank account, credit card or other means agreed between the parties.