Terms of service

The online shop, hereinafter referred to as URL, is owned by Castello Montesasso di Baraghini Elisa with headquarters in Via Villaggio Montesasso 11, 47025 Mercato Saraceno FC, REA FO – 334611, Tax Code BRGLSE75S41Z213F and VAT 04221670401.

 

Application and modification of the general conditions of sale

By placing the order in the manner provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale. Castello Montesasso di Baraghini Elisa reserves the right to change the General Conditions of Sale by giving immediate notice. The applicable General Conditions of Sale are those in force at the time the order is placed.

 

Features and prices of products or services

The images of the products may not be perfectly representative of their characteristics but may differ in colour, size, and accessory products represented. All the information supporting the purchase are to be intended as simple generic information material, not referable to the real characteristics of a single product.
Prices are inclusive of VAT which will be indicated in detail in the invoice/receipt issued for the purchase of the product.

 

Placement of orders

Orders can only be placed from and to the following territories: Italian Republic, Republic of San Marino, Vatican City.
Orders are subject to minimum or maximum quantity limitations and products are offered within stock availability. Orders will only be accepted if the tax code number or VAT number is indicated. Orders will not be accepted from persons under the age of 18 years.
Confirmation of receipt and acceptance of the order.
Once an order has been received, Castello Montesasso di Baraghini Elisa will automatically send a confirmation of receipt by e-mail, in which all the details of the order will be recapitulated. Upon receipt of an order Castello Montesasso will verify the actual availability of the product ordered and only after this verification will communicate its acceptance of the order and the shipment of the product.
In case Castello Montesasso is not able to fulfill a received order, it will promptly inform the Customer.
Any right of the customer to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things caused by the non-acceptance of an order.

 

Shipment of products

Shipments and deliveries of the products can be made exclusively on the territory of the Italian Republic, S. Marino and Vatican City, foreign states. Castello Montesasso will ship the purchased products exclusively to the destination address specified in the order. Castello Montesasso will ship the products ordered by the Customer, by Courier, to the address indicated by the same, approximately within 6 working days of acceptance of the order. Delivery is generally made within 6 working days. The times indicated for the receipt of the goods are indicative.

Delivery costs are quantified and invoiced on the basis of what has been ordered.
The consignee of the goods is responsible for the payment of taxes and customs charges provided for by the regulations in force in the territory of destination of the products. The Courier is responsible for delivery. Castello Montesasso undertakes to collect any reports of non-delivery or delayed delivery of the products through its staff and, if necessary, to assist the Customer in protecting his rights as per law.

 

Acceptance of the product by the customer

Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately challenged by placing a specific indication on the delivery note. By signing the Courier’s document, the Customer certifies the external integrity of the product and the conformity of the delivery.
Any problems regarding the physical integrity, correspondence or completeness of the products received must be reported within 10 working days of delivery by sending an email to info@castellomontesasso.it.

 

Warranty

If the purchased product is found to have manufacturing defects and/or to have been damaged during transport, the Customer may request its replacement within the mandatory period of 10 days from receipt by telegram or e-mail to baraghinielisa@pec.it. The Customer is also required to return the defective or damaged product in its original packaging intact in all its parts.
In case of replacement of the product, the shipping costs for the return are at Castello Montesasso’s expense. Castello Montesasso will then replace the product with an identical one or, in case of out of stock and subject to agreement with the Customer, with one of equivalent value.

 

Current law and jurisdiction

These Terms and all disputes regarding the performance, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner has its registered office.
An exception is the exclusive jurisdiction of the consumer, if the law so provides.